Returns, Exchanges, and Refunds Policy
We have a 30-day return policy on mealworm equipment (which means you have 30 days after receiving your item to request a return), subject to a 25% restocking fee.
To be eligible for a return, your item must be in the same condition that you received it (i.e. unused, with all hardware), and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and Issues
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work toward a satisfactory solution.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including live mealworms, mealworm frass, and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, less the 25% restocking fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.